I understand everything you are saying, but when a message has been posted
saying basically, "Hey I want to help with fixing Firebird, how can I go
about it" (see post "Request Firebird2 Features") and no one responds
(except for 1 thru private email several days later (because they weren't
available to read the NG)), I start to wonder if this database will ever
become mature.

So back to the corrupt Index issue...
The reason why it was NOT placed in the tracker was because I assumed by
giving the problem to a head person at IBPhoenix and they tell me that they
can reproduce the error, I would have thought that they would have logged it
and put it thru the proper channels if they thought it was necessary.

So here is your opportunity to be the bigger person and log this defect into
the tracker.

Thanks

-----Original Message-----
From: Paul Reeves [mailto:paul@...]
Sent: Tuesday, May 07, 2002 11:49 PM
To: ib-support@yahoogroups.com
Subject: Re: [ib-support] Corrupt Index Pages

On Tue, 7 May 2002 12:37:13 -0700, Reggie White wrote:

>We reported privately to the head person at IBPhoenix, they were
>able to reproduce the problem, but they have since stop responding
>to my inquiries about the issue...so I doubt that it will be fix.

Let me explain. Firebird is an independant project. It has a bug tracking
system that is publicly open for you or anyone else to post a bug. Once
posted there is a chance that a Firebird developer may be interested in
fixing it.

There is also a chance that no developer is interested in the problem. After
all, most developers of Firebird are working on it unpaid, in their spare
time. They all choose to work on areas that are of interest to them.

If a bug is causing you problems there are really only two ways to make sure
it is fixed:

o Throw your money at it. Hire a Firebird developer privately or
hire IBPhoenix to arrange things for you.

o Throw your time at it. Roll up your sleeves and fix the bug
yourself.

But if you do nothing, not even report the bug through the proper channels
then yes, you're right - I doubt there will ever be a fix.

And where does IBPhoenix fit into all this? We are a small software company.
Strong on expertise, low on resources. Like everyone else we have to
prioritise. Paying customers come first. Polite emails come second. I know
many a day goes by with emails that come in and remain unanswered or
partially answered and left in the draft tray (at least as far as I'm
concerned). It is nothing personal - there is just too much to do and not
enough hours in the day.


Paul
--
Paul Reeves
http://www.ibphoenix.com
Supporting users of Firebird and InterBase




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