At 18:41 09-01-2002 +0000, Bill wrote:

>Having a little checklist to go down and fill out then append to their
>e-mail might prove beneficial, especially for newer users.

Hear! Hear! (had to check that one in the dictionary)

>You may even want
>to consider having a page on your website that describes where to get the
>basic information from (some haven't had an occasion to learn about
>callstacks and how to copy them into an e-mail).

Yes please

Peter Lawson