Assuming your client did "NOT" re-install the OS, it could be that
he/she did "NOT" forget to properly configure the network.

Have him verify his IP address and related settings
Try to ping the server
Confirm that the NIC(s) is not disabled
Confirm that he (re)-installed the device drivers

Clients "DO" the dumbest things that they swear they did "NOT" do

Any word on System Restore, System Update or other "Rollback" software?

On 6/27/08, Robert martin <rob@...> wrote:
> Hi
>
> In my experience whenever I ask 'have you changed anything' the truth is
> always yes but the answer is often no :)
>
> --
> Rob Martin
> Software Engineer
>
> phone +64 03 377 0495
> fax +64 03 377 0496
> web www.chreos.com
>
> Wild Software Ltd
>
>
>
> Anderson Farias wrote:
>> Hi,
>>
>>
>>> Well,maybe they haven't changed any settings, but what about automatic
>>> system update ?
>>>
>>
>> It just come to my mind, the last time my customer said "we have not
>> changed
>> anything" I just discovered later he had formated and re-installed the
>> machine. Somehow, this little "work" did not mean a "change" to him
>>
>> ;-)
>>
>>
>> Regards,
>> Anderson Farias
>>
>>
>>
>>
>> ------------------------------------
>>
>> ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
>>
>> Visit http://www.firebirdsql.org and click the Resources item
>> on the main (top) menu. Try Knowledgebase and FAQ links !
>>
>> Also search the knowledgebases at http://www.ibphoenix.com
>>
>> ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
>> Yahoo! Groups Links
>>
>>
>>
>>
>>
>
> ------------------------------------
>
> ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
>
> Visit http://www.firebirdsql.org and click the Resources item
> on the main (top) menu. Try Knowledgebase and FAQ links !
>
> Also search the knowledgebases at http://www.ibphoenix.com
>
> ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
> Yahoo! Groups Links
>
>
>
>